Article 1: Introduction
1.1 Purpose
The Responsible Gaming Policy outlines our commitment to promoting safe and informed gambling. Its primary goal is to ensure that all users understand the potential risks of gambling and have access to the tools and resources needed to make responsible choices. This policy also helps minimize the chances of problem gambling, prevent underage participation, and provide assistance to those who may be struggling.
1.2 Our Commitment
We are dedicated to maintaining a safe and enjoyable environment for all users. We recognize that gambling can carry risks, and we are committed to fostering a responsible gaming culture where users can play safely.
If you have concerns about your gambling habits, please reach out to us via email [email protected].
Article 2: Player Limits
2.1 Personal Limits
To encourage responsible play, we provide several customizable Personal Limits. These settings allow users to manage their gambling behavior by setting boundaries on their activity. Limits can be updated at any time, and our support team is available through email, live chat, or our contact form to provide assistance.
Available limit types:
- Deposit Limit: Control how much you can deposit per day, week, or month. Crypto transactions are not subject to deposit limits. To enforce the limitation for Crypto kindly use another limits.
- Loss Limit: Set a maximum amount you are willing to lose, based on your deposits.
- Wager Limit: Cap the total amount you can bet over a chosen timeframe.
- Session Limit: Set a time cap for each gambling session, helping you stay aware of your play duration.
- Cooling-Off Period: Take a temporary break from gambling. During this time, you won’t be able to deposit or receive promotions, but you may still withdraw available funds. Please note that crypto transactions are not subject to cooling-off limits.
- Self-Exclusion: Temporarily or permanently close your account. You won’t be able to deposit, withdraw, or participate in any activity until the period ends. Self-exclusion does not apply to crypto deposits; however, you still will not be able to access the account. However, the withdrawal can still be handled manually by our team.
2.2 How to Request Self-Exclusion
If you decide to take a break or stop gambling altogether, you can request self-exclusion by contacting our support team. This can be set for a fixed time or indefinitely. During the exclusion, we’ll block access to your account and stop all promotional communications.
If you have funds remaining in your account, you may request a withdrawal by email. Please note that verification may be required, and standard withdrawal limits apply.
Article 3: Problem Gambling Support
Our mission is to ensure gambling remains a safe and enjoyable form of entertainment. As a responsible operator, we’re committed to minimizing the risk of gambling-related harm.
To support this, we provide tools that encourage balanced play, such as personal limits and exclusion options. However, we also understand that gambling can sometimes become a serious issue. If you feel you’re losing control, we encourage you to seek help immediately.
You can contact us through live chat, email, or our contact form. Our trained and compassionate support team is here to help—whether you need to block your account, get professional resources, or set new limits.
Your well-being is our top priority, and we’re here to support you every step of the way.
Article 4: External Support Resources
If you need professional guidance or emotional support, we recommend reaching out to the following trusted organizations:
These services offer free, confidential help for individuals affected by gambling problems.
Article 5: Protection of Minors
Protecting minors is a core responsibility. We only allow access to users who are 18 years of age or older. To enforce this, we use age verification methods and reserve the right to request ID at any time. If we discover that an underage person has registered, their account will be blocked immediately.
However, given the open nature of the internet, we strongly encourage parents and guardians to take an active role in preventing underage gambling. Parental control tools and content-filtering software can be highly effective. For more guidance, we recommend these trusted resources:
Version Control
V 1.01 - 10.06.2025
V 1.02 - 01.07.2026